FREQUENTLY ASKED QUESTIONS
Find answers to common questions about our products and services
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About Our Band
What makes Antares Athletics different from other brands?
As a family-run company, we are passionate about martial arts and committed to the community. Our name, Antares, symbolizes the strength and perseverance we believe every athlete embodies.
What is the Antares Athletics mission?
Our mission is simple: to equip every athlete with the tools they need to pursue their ambitions and excel in their craft. We are dedicated to providing top-quality, durable gear that helps you perform at your absolute best.
Who founded Antares Athletics?
Antares Athletics was founded by a passionate Canadian family with a deep-rooted love for martial arts. They brought their diverse professional backgrounds together to build a brand that represents quality, authenticity, and the spirit of the fight.
Products & Sizing
What kind of products do you offer?
We offer a wide range of premium martial arts gear for all levels. Our products include Brazilian Jiu Jitsu and Karate Gis, Taekwondo doboks, rashguards, shinguards, and essential protective equipment like boxing gloves and headgear.
How do I find the right size for my gear?
You can find a detailed Sizing Guide on our website to help you select the perfect fit for your Gi, gloves, and other protective equipment. If you're still unsure, feel free to contact us for personalized assistance.
What materials are your products made from?
We use high-quality materials, including genuine leather, premium synthetic leather, and durable fabrics, to ensure our products withstand the rigorous demands of training and competition while providing maximum comfort and protection.
Wholesale & Team Orders
Do you offer wholesale or team pricing?
Yes, we do. We are committed to supplying teams and gyms with high-quality gear at competitive prices. We offer wholesale and custom solutions for bulk orders. To get started, please contact us directly at info@antaresathletics.com to discuss your specific needs.
Can we get custom gear for our team?
Yes. We can customize gis, rashguards, and other apparel with your team's unique designs and logos. We work closely with our partners to create personalized gear that reflects your team's identity.
What is the process for becoming a wholesale partner?
To become a wholesale partner, simply contact us via email at info@antaresathletics.com. We will guide you through the process of setting up an account and provide you with all the information you need to start your order.
Orders & Shipping
How can I track my order?
Once your order ships, you will receive a Shipment Confirmation email with your tracking number. You can use this number to track your package directly on the shipping carrier's website.
Do you ship internationally?
We currently ship to customers in the USA and Canada. For more information on shipping rates and delivery times, please visit our Shipping Policy page.
How long will it take for my order to arrive?
Most orders are processed within 2-3 business days. Once shipped, delivery times depend on your location and the shipping method selected at checkout.
Returns & Exchanges
What is your return policy?
We accept returns and exchanges on regular-priced items within 30 days of purchase, provided the item is unused and in its original packaging. All sale items are considered final sale. For full details, please visit our Returns & Refunds page.
How long does a refund or exchange take to process?
Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. For exchanges, we will ship your new item after the original is received and inspected.
Can I return an item that was on sale?
No. All sale items are considered final sale and cannot be returned or exchanged. This policy is in place to ensure we can continue to offer competitive pricing on our clearance items.
Product Specific
Is my payment information secure?
Yes. We take the security of your information very seriously. All transactions are processed through a secure payment gateway, and we do not store your credit card details on our servers.
How do I contact Antares Athletics with a question?
You can contact our team at any time by emailing us at info@antaresathletics.com. We are committed to providing quality support and will get back to you as soon as possible.
What if I forget my account password?
If you forget your password, simply click the "Forgot Password" link on the login page. You will be prompted to enter your email address and receive instructions to reset your password.
